One system for the entire transport day.
PassengerOS runs passenger transport from request to invoice in one workflow, for taxi, care transport, coach and group travel.
Why PassengerOS
Every role, from booking desk to driver to finance, sees exactly what the task needs, nothing more.
- →Request to invoice in one workflow, with a direct link to Exact.
- →The system proposes, a person decides: every key step is confirmed by an authorised employee.
- →Sealed trip records: every invoice traceable to what was actually driven.
- →Errors blocked before they exist: duplicate bookings, infeasible plans, unqualified drivers.
- →Works without coverage: the driver app syncs as soon as it reconnects.
The transport day in four phases.
Request
Requests from every channel (mail, portal, phone, partner) are made readable. An employee checks data, price, approval and payment.
Plan
The system only builds feasible plan proposals and shows honestly what does not fit, and why.
Execute
The driver works from a day assignment, even without coverage. The control room guides deviations through fixed steps.
Close
Evidence is checked and sealed. Then invoice, reconciliation and aftercare follow.
Disruptions are playbooks, not panic.
For every scenario a fixed playbook is ready, with an owner, options and visible consequences.
Built for the hardest trips.
- →Airport trips. Flight tracking, waiting-time rules and welcome boards, from gate to boarding.
- →Hotel and concierge trips. Guest, payer and front desk separated, with aliases where needed.
- →Corporate transport. Approval flows per client, tariff versions with effective dates, cost centres.
- →Group transport and series. Multiple vehicles, participant lists and recurring trips without surprises.
- →Partner outsourcing. Outsource trips with bounded data sharing and a closing partner settlement.
What transport companies ask us.
"We already run on spreadsheets and a planning board."
One system replaces the phone calls and the loose lists, and shows what you are missing today: unassigned trips, expired documents, open deviations.
"Automation makes mistakes."
Here a person always decides; the system prepares and guards. Every change and every decision can be found in the audit and decision log.
"Our drivers are not IT people."
The driver app has large, calm buttons, always shows the safe next step and also works without coverage.
"Compliance is a headache file for us."
Sealed evidence, retention periods, minimal data sharing and a visible change trail are part of the design itself.
Custom-fitted, priced on request.
PassengerOS is custom-fitted to your fleet and processes, priced on request. It plugs into Exact, Slack and Monday.
See all packages →Interested in PassengerOS?
Tell us about your fleet. We usually respond the same working day.